Returns and Exchanges

Narie prides itself on giving customers a “feel good” experience, both in terms of style, comfort, and social responsibility. The company’s return and exchange policy is no exception.

If you are not satisfied with your order for any reason, we will accept the return of full-priced items that are in new, unused condition with original tags attached and accompanied by an original Narie receipt/invoice or gift receipt. Returned items must not be washed, worn, or altered. This return policy holds true with the exception of earring purchases - we do not accept returns for any earring products due to hygienic reasons.

All returns/exchanges of online orders must be returned within 30 days from the day the order was shipped. We cannot accept COD returns. Refunds will be processed within approximately 7-10 business days after we receive the returned item(s). Credit for your returned (items) will be refunded back to your account in the same form of payment in which it was received. You will receive an email confirming the completion of return processing.

Return by Mail

Please follow these instructions:

  1. Please complete the Return Form below. If you wish to exchange a product, don’t forget to list the items you are requesting.
  2. Return your product in box, bag or carton that protects the merchandise, or wrap it well within its original container. Make certain to tape or seal the carton, or bag well. Address the package to: Narie Clothing Return/Exchange Department 3 Park Plaza, Suite #150, Irvine, California 92614
  3. Please ship your package insured and prepaid via U.S. mail or UPS Ground. (We cannot accept responsibility for uninsured packages returned through the U.S. Postal Service.)
  4. We will send any merchandise you request in exchange U.S. mail or UPS Ground, unless you indicate otherwise.

Damaged on Arrival Policy

Customers on www.narieclothing.com will not receive a full refund on clothes that arrive damaged. Customers have up to 30 days to report the damaged goods in order to receive a full refund on the item with its original tags and packaging

Refunds

Full refunds are given to customers who return unworn and undamaged clothing with original tags and packaging up to 30 days after the purchase. Please allow 7 to 10 business days to 

 Exchange by Mail

Unworn and undamaged clothing with original tags and packaging can be exchanged with other items on www.narieclothing.com up to 30 days after purchase. If you wish to exchange an item by mail, follow the return procedure and use the Order Form included with your Packing Slip to order the new item. This will be processed as a new order and your credit card will be charged. The return and order transactions may not post simultaneously and will be processed as two separate transactions through your account. Please note exchanges are subject to availability.

FINAL SALE ITEMS

WE DO NOT ACCEPT RETURNS OR EXCHANGES OF ITEMS PURCHASED ON SALE AT ANY TIME. ALL SALE ITEMS ARE CONSIDERED FINAL SALE.

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